Return Policy for online purchases

Body & Beach is pleased to offer refunds or exchanges on all products purchased online, within 14 days of the shipping date. (see below for more details on the in-store and mail return procedure).

A gift card cannot be replaced if lost or stolen.

Refunds will be made by the same method of payment used for the original purchase.

We strongly recommend you do not remove your underwear when trying on panties, teddies and swimsuits until you are sure that the fit and style are to your liking.

If your purchase was above $75 before taxes and you received free shipping, the return shipping fees will be deducted from your refund.

Body&Beach reserves the right to refuse any returns, exchanges or refunds of goods including items that have been worn, abused, altered, soiled, washed or damaged in any way. Items received in such condition will be discarded and no credit will be issued.

Mail Return Procedure -$9.99 Fee-

You can return your purchase by mail within 14 days after receiving your online order.

Use the same box or bag your order came in. Afix the return label included in your package on top of the previous label.

Make sure the package is sealed before you proceed to drop it off at the nearest Canada Post drop off location.

Items that are damaged, washed or without the original hang tags won't be accepted.

No refund or credit will be given for shipping and handling charges, unless the original product was defective or if the exchange or refund is the result of an error by Body & Beach. If your purchase was above $75 before taxes and you received free shipping, the return shipping fees will be deducted from your refund.

In-Store Return Procedures for Online Purchases -Free-

You can return your purchase in one of our Body & Beach stores within 14 days after receiving you online order.

Please make sure you have your electronic receipt printed to proceed to the exchange or refund, or make sure you can easily access it on your smart phone. 

Items that are damaged, washed or without the original hang tags won't be accepted.

Please check our Store Locator for the list of stores in your area.

Thank you for shopping at Body & Beach

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