Lilianne Lingerie

Return Policy for online purchases

Body & Beach is pleased to offer refunds or exchanges on all products purchased online, within 30 days of the shipping date. Returns and exchanges can be granted either by mail or at one of our store locations Stores Locator (see below for more details on the in-store return procedure). A gift card cannot be replaced if lost or stolen.

Merchandise must be unworn, unwashed, in its original condition and packaging, and with the price tags still attached. Returns and exchanges will be accepted on intimate apparel including panties, teddies and swimsuits only if the hygienic protection is still attached. Refunds will be made by the same method of payment used for the original purchase.

We strongly recommend you do not remove your underwear when trying on panties, teddies and swimsuits until you are sure that the fit and style are to your liking.

All sale merchandise which is labelled final sale is non-refundable or exchangeable.

If your purchase was above $75 before taxes and you received free shipping, the shipping fees will be deducted from your refund.

Lilianne Lingerie reserves the right to refuse any returns, exchanges or reimbursements of goods including items that have been worn, abused, altered, soiled, washed or damaged in any way. Items received in such condition will be discarded and no credit will be issued.

Mail Return Procedure

We only offer size and/or colour exchange. For alternate items, return your original purchase for a refund and place a new order on our site for a new item. For a return or exchange please make a RMA request via our website in your dashboard menu, a free printable return label to the following address will be available after the request is approved.

Lilianne Lingerie
333 Chabanel Street West, Suite 800
Montreal (Québec)  H2N 2E7

No refund or credit will be given for shipping and handling charges, unless the original product was defective or if the exchange or refund is the result of an error by Lilianne Lingerie. In these cases, the item must be returned by mail only.

If your purchase was above $75 before taxes and you received free shipping, the shipping fees will be deducted from your refund.

Please contact our customer service department at 1-866-545-4266 for further instructions.

In-Store Return Procedure for Online Purchases

For a return or exchange please make a RMA request via our website in your dashboard menu.

Exchanges and returns can be made at your nearest Lilianne Lingerie location, within 30 days of the shipping date. See below for exceptions. Please bring the following required items with you to the store:

  • The original packing slip
  • The credit card used to place your order
  • The items you wish to exchange or return

Returns and exchanges will be accepted on intimate apparel including panties, teddies and swimsuits only if the garment is unworn and in its original condition with the hygienic protection and the price tags still attached.

If your purchase was above $75 before taxes and you received free shipping, the shipping fees will be deducted from your refund.

Please check our Store Locator for the most up-to-date list of stores in your area.

Return with the original receipt: refunds will be made using the original method of payment. If the original payment card is not provided, a gift card or store credit will be issued.

Merchandise on sale: all sale merchandise is labelled final sale is non-refundable or exchangeable.

Thank you for shopping at Body & Beach !

Last update: April 29, 2016